Collection: FAQ
Please review our most frequently asked questions. If you need further help please contact us at PeacefulGlowCandles@yahoo.com or by filling out the Contact Us form.
When will my order ship?We almost always ship within 1-2 days if your product choice is in stock. We do reserve the right to ship within 5 business days.
Can I shop locally?
Yes!! We love having our customers come and shop with us. Please reach out via text or call Melissa at 480-272-5192 to set up an appointment. Retail locations are also available in Austin and Round Rock TX. To inquire about these locations please contact us for further information.
How do I care for my candles?
Always trim your wicks to ¼” prior to burning. An easy way to do this is purchasing a wick trimmer that can be found in our shop. Our candles are recommended to burn between 4-6 hours at a time. If you notice black smoke prior to this, extinguish your candle using a wick dipper and trim the wick after it cools. These candle care tools are available in our shop to assist you in caring for your loved candles.
Burn time: How long do the candles burn?
Burn time: How long do the candles burn?
Due to environmental factors this can vary but the average is 25 hours for a mini, 100 hours for a medium and 180 hours for a large. Using proper candle care will ensure that you get the maximum burn time from your candle.
What materials are used?
What materials are used?
These candles are a high food grade paraffin wax, using lead free wicks with safety collars. The safety collars with the candle will auto turn off about ¼” from the bottom.
Is Sunsets Scents Gold Canyon? No. Sunset is not Gold Canyon. Sunset was created by 2 former Gold Canyon consultants who hired a former Gold Canyon chemist, partnered with former Gold Canyon vendors and have successfully duplicated many of our well loved Gold Canyon scents. The quality and burn times are very similar to Gold Canyon.
Do you accept returns?
Is Sunsets Scents Gold Canyon? No. Sunset is not Gold Canyon. Sunset was created by 2 former Gold Canyon consultants who hired a former Gold Canyon chemist, partnered with former Gold Canyon vendors and have successfully duplicated many of our well loved Gold Canyon scents. The quality and burn times are very similar to Gold Canyon.
Do you accept returns?
We do not accept returns on our items however, if an item is broken or damaged, we are happy to replace.
How do I become a Sunset Merchandiser?
Please email PeacefulGlowCandles@yahoo.com for more information and an application.